Shipping & returns

Shipping

The Products will be delivered on the dates selected by the User when ordering. The deadlines are calculated from the completion of the order, i.e. after uploading the file and receiving the confirmation. Delivery dates are valid for most of a given country. Islands and remote areas may be served in two or more additional working days.
The order shall be deemed not to have been completed until the file has been uploaded by the user and payment has been made (except for payment on delivery).
Shipment and delivery shall take place within the terms selected in the quotation on condition that the purchase order is completed by 12:00 noon the same day, or 10:00 a.m. for deliveries within 72 hours. Receipt of files or payment confirmations after 12:00/10:00 noon shall be deemed to have taken place on the next working day.
Deliveries cannot be made to trade fairs.
Working days are classed as Monday to Friday except for New Year’s Day, 6 January, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, Easter Monday, and company closures announced in advance on the website.
Patelli Grafica snc will not be responsible in any case of possible damage caused by delays in delivery.

Returns

Users qualifying as consumers have the right to withdraw from the contract, without penalties and without giving a reason, no later than 14 days after receiving the products. The withdrawal period expires after 14 days from the day in the case of a contract of sale: «where the customer or a third party other than the carrier and the designated customer acquires physical possession of the goods.».
To exercise their right of withdrawal, the User must, before the deadline set out in the previous paragraph, inform Patelli Grafica snc of their decision by sending a written communication to the following address.
Patelli Grafica snc
51 Trieste street
21020 Buguggiate (VA) Italy
T. +39 0332 1950758
F. +39 0332 1565927
info@patelligrafica.it

In order to comply with the withdrawal period, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
If the customer withdraws from this contract, we shall refund all payments made to us, including the costs of delivery (with the exception of additional costs resulting from any choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of the decision to withdraw from this contract. Such reimbursement shall be made by bank transfer; in any event, the customer shall not incur any costs as a consequence of such reimbursement.
When exercising their right of withdrawal, the User must return the Products received to Patelli Grafica snc, ensuring they reach its headquarters at the address given above, without undue delay and in any case within 14 days of communicating their decision to withdraw from the contract; this deadline will be considered to have been met if the products are sent by the User before the 14 days elapse. The cost of returning the Products shall be borne by the User.